Human Resource Management in Hospitality Industry: Role, Importance & Challenges

Human Resource Management in Hospitality Industry: Role, Importance & Challenges.

 

11/July/2023

What is the Role of HR in Hotel Industry?

 

In an organisational context, HRM is a process that helps the employees of an organisation to do the following things in a continuous and systematic way(Mondal, 2023)

Acquire or sharpen the skills required to perform various functions related to their current or anticipated future roles. Develop their common skills as individuals and teams, supervisor-subordinate relationships, teamwork and interdepartmental cooperation are strong and create an organisational culture that contributes to employees' professional well-being, motivation and pride.(Mondal, 2023)

HR Challenges or Issues in Hospitality Industry

1.  The characteristics features of work in hotels and catering are long, anti-social hours, 
2. Hotel staff work especially hard during those gap days when other parts of the world enjoy holidays, usually hotels are booked to capacity during such festive and holiday periods and hotel staff are required to work overtime during these periods.
3. Long working hours increase stress on individuals and have detrimental effects on their psychological and physical health. Social consequences include family tension and stress in marital relationships.
4.  while in the workplace but working long hours, can lead to poor labor productivity in terms of high unemployment and low labor productivity.
5. One of the challenges in improving the working environment is to ensure that both employees and employers are involved in the process so that improvements are tailored to the aspirations and preferences of both groups, leading to higher margins and productivity for businesses, higher wages and better work-life balance. For employees.
6. Having set about improving working conditions, the next challenge is to attract and retain the correct staff. To deal with this, some employers have focused on job satisfaction and designed systems to reward staff for theirperformance. Key employee retention is critical to the long-term success of any business.
7. Retaining the best employees ensures customer satisfaction, product sales, effective succession planning, and deeply embedded organizational knowledge and learning. The HR personnel should analyze the results of the exit interviews, come up with remedial solutions, and initiate action.(Mondal, 2023)

Duties and Responsibilities of HR Manager in Hotel

Human resource development (HRD) is the process of helping people acquire skills and abilities to ensure their usefulness to the organisation based on current and future organizational conditions.

HRD helps employees better understand their own capabilities and better utilise their professional and personal expectations.(Mondal, 2023)

List of duties and responsibilities of a hotel HR manager: (Mondal, 2023)

1. Job Analysis

a) Job Descriptio

b) Job Specification

2. Purpose of Job Analysis

a) Human Resource Planning

b) Recruitment and Selection

c) Training and Development

d) Job Evaluation

e) Performance Appraisal

3. Recruitment

• 4. Selection

5. Orientation

Unique HR Challenges in Hospitality

Positions in the hospitality industry are typically not hourly salaried, making employee retention a challenge. In addition to employees, customer-facing positions come with their own unique challenges. Many demands from business and customers – and a strong focus on customer service.( Smyth, 2020)

Recruiting Hospitality Industry Employees

Detailed job postings that outline the required skills, experience, and benefits of the position ensure that applicants understand the job and that their qualifications meet the requirements. Alternatively, human resource managers in the hospitality industry can turn to staffing agencies to fill their shortages. ( Smyth, 2020)

Employee Morale and Retention

In the hospitality industry, it is essential that employees are professional and happy because their attitude reflects strongly on the business. Offering good benefits and incentives is a great place to start. Employee recognition programs effectively increase employee happiness in the workplace. In-house professional development programs.( Smyth, 2020)

Uniting Management and Employees

HR in the hotel industry often acts as a bridge between management and employees. Increased efficiency and employee satisfaction. Pay is critical to employee satisfaction and retention. Another way to improve employee satisfaction in the hospitality industry is to offer cash bonuses for increased productivity.( Smyth, 2020)

Human Resources and Liability

Jobs in the hospitality industry are hazardous and must adhere to Occupational Safety and Health Administration

HR is also responsible for investigating claims of misconduct, providing necessary disciplinary action and ensuring that businesses adhere to a zero-tolerance policy. The National Labor Relations Act is described by the National Labor Relations Board.( Smyth, 2020)

conclusion 

From directing recruitment procedures, hiring, training and developing staff, to managing employee relations, the success of any hospitality business depends on the quality of its staff. Human resource managers play an important role in identifying and addressing employee strengths and weaknesses. There are opportunities to improve their skills and knowledge.

References 

M. D., 2023. Human Resource Management in Hospitality Industry: Role, Importance & Challenges. [Online] 
Available at: https://www.hotelmanagementtips.com/human-resource-management-in-hotel/
[Accessed 11 7 2023].

. S. D., 2020. The Role of the Human Resources Department in a Hospitality Organization. [Online] 
Available at: https://smallbusiness.chron.com/benefits-good-induction-training-program-80147.html
[Accessed 11 7 2023].